Thank you for shopping with us. We want your order to reach you quickly and safely, wherever you are. Here is everything you need to know about how we ship.
Free worldwide shipping
Shipping is free on every order, with no minimum spend. The price you see at checkout is the price you pay for delivery: nothing.
Order processing
Orders are processed within 1-2 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed at the weekend or on a holiday are processed on the next business day.
You will receive an order confirmation email straight after checkout, and a second email as soon as your order has shipped.
Delivery times
Once shipped, orders are usually delivered within 3-5 business days.
| Stage | Estimated time |
|---|---|
| Processing | 1-2 business days |
| Delivery | 3-5 business days |
| Total | 4-7 business days |
These are estimates rather than guarantees. Delivery can take longer during busy periods, in remote areas, or because of customs checks, weather or carrier delays outside our control.
Where we ship
We ship worldwide. If your country is not available at checkout, please get in touch and we will do our best to help.
Order tracking
When your order ships, we will email you a tracking number and a link to follow your parcel. Tracking information can take up to 24 hours to update after you receive it.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are set by local authorities, are not included in your order total, and are the responsibility of the recipient. Please check with your local customs office if you are unsure what may apply.
Address details
Please check your shipping address carefully before completing your order. If you spot a mistake, contact us as soon as possible. We can update the address if the order has not yet shipped. We cannot be held responsible for parcels sent to an incorrect address provided at checkout.
Delayed, lost or damaged parcels
- Delayed: if your order has not arrived within 10 business days of shipping, contact us and we will look into it with the carrier.
- Lost: if the carrier confirms your parcel is lost, we will send a replacement or issue a refund.
- Damaged: if your order arrives damaged, please send us photos of the item and the packaging within 7 days of delivery so we can put it right.
Questions
If you have any questions about your delivery, please contact us with your order number and we will be happy to help.
Contact
contact@gownora.com
GOWNORA
St. Pauls Road, Manningham, Bradford BD8 7LP, United Kingdom
+1 661-577-0571