This policy explains what personal information GOWNORA ("we", "us", "our") collects when you visit our website or place an order, how we use it, and the choices you have.
Information we collect
- Information you give us: your name, email address, phone number, billing and shipping addresses, and anything you tell us when you contact us.
- Order information: the products you buy and your order history. Payments are handled by our payment providers; we do not store your full card details.
- Information collected automatically: your IP address, device and browser type, and how you use the site, collected through cookies and similar technologies.
How we use your information
- To process, deliver and support your orders, which is necessary to perform our contract with you.
- To answer your questions and handle returns and refunds.
- To prevent fraud and keep the site secure, and to understand and improve how the site is used, which is in our legitimate interests.
- To send you marketing emails, only if you have agreed to receive them. You can unsubscribe at any time using the link in any email.
- To meet our legal obligations, such as keeping tax and accounting records.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run the store, including:
- Shopify, which hosts our store and processes orders;
- payment providers, to take payment securely;
- delivery carriers, to ship your order;
- authorities, where the law requires us to.
International transfers
Some of our service providers are based outside the UK and the European Economic Area. Where your information is transferred abroad, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.
Cookies
We use cookies to make the site work, for example to keep items in your basket, and to understand how visitors use the site. You can control or delete cookies through your browser settings, although some parts of the site may not work properly without them.
How long we keep your information
We keep order information for as long as needed to fulfil your order and to meet our legal, tax and accounting obligations. We keep other information only for as long as it is needed for the purpose it was collected for.
Your rights
Depending on where you live, you have the right to:
- access the personal information we hold about you;
- ask us to correct or delete it;
- object to or restrict how we use it;
- receive a copy of it in a portable format;
- withdraw your consent to marketing at any time.
To use any of these rights, email us at contact@gownora.com. You also have the right to complain to your local data protection authority. In the UK this is the Information Commissioner's Office (ICO).
Children
Our store is not intended for children, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.
Contact
contact@gownora.com
GOWNORA
St. Pauls Road, Manningham, Bradford BD8 7LP, United Kingdom
+1 661-577-0571